CP-W039
CP_w039_latchMovement_2
Also written as CP_W039 / CP W039 / CP_w039_latchMovement_2 / cp_w039_latchmovement_2
Why does the exact Tesla alert ID matter?
Record the exact alert ID, including underscores, suffixes, and companion alerts. Tesla alerts that look similar can point to different modules, timestamps, and service procedures.
What does CP-W039 mean?
Tesla warning code in the Charge Port (CP) module. If this alert triggers while a customer is attempting to charge, gently inquire: Did the customer wait several minutes between opening the Charge Port and inserting the charging cable?If yes, this can cause the latch to move back into its default position and block the charge cable insert.Did the customer use a finger or tool to move the latch out of the way to insert the charge cable?If yes, this is what triggered the alert. Did the customer unscrew the charge port cover and move the latch?If yes, advise the customer that this is dangerous and please bring the vehicle in for a inspection. Did the customer use the manual release lever in the trunk to release the charge port latch and then attempt to charge?If yes, this is what triggered the alert.
Original Description
If this alert triggers while a customer is attempting to charge, gently inquire: Did the customer wait several minutes between opening the Charge Port and inserting the charging cable?If yes, this can cause the latch to move back into its default position and block the charge cable insert.Did the customer use a finger or tool to move the latch out of the way to insert the charge cable?If yes, this is what triggered the alert. Did the customer unscrew the charge port cover and move the latch?If yes, advise the customer that this is dangerous and please bring the vehicle in for a inspection. Did the customer use the manual release lever in the trunk to release the charge port latch and then attempt to charge?If yes, this is what triggered the alert.
Affected Tesla Models
What You May Notice
- Charge port alert: If this alert triggers while a customer is attempting to charge, gently inquire: Did the customer wait several minutes b
- Charging session may be interrupted or not starting as expected
- Charge port light flashing amber or red
How to Diagnose and Resolve
- 1 Unplug and re-plug the charge cable
- 2 Try a different charging cable or Supercharger stall
- 3 Reboot the vehicle and attempt to charge again
- 4 If "If this alert triggers while a customer is attempt" persists, contact Tesla Roadside Assistance
- 5 Schedule a Service Center visit if the problem continues
Severity Notes
CP-W039 is a Warning in the Charge Port system. Schedule service soon. Monitor your vehicle for additional warnings.