GTW-W275
GTW_w275_unableToChg12V
Also written as GTW_W275 / GTW W275 / GTW_w275_unableToChg12V / gtw_w275_unabletochg12v
Why does the exact Tesla alert ID matter?
Record the exact alert ID, including underscores, suffixes, and companion alerts. Tesla alerts that look similar can point to different modules, timestamps, and service procedures.
What does GTW-W275 mean?
Tesla warning code in the Gateway (GTW) module. This alert indicates that the vehicle is unable to charge the 12V battery because of the following: The HV battery State of Charge (SOC) is 6% or below, and 12V support is disabled at this value.?The Gateway cannot determine the SOC of the high voltage (HV) battery pack. This is a rare firmware bug that is being addressed. In this state, the 12V battery will dischage until the Battery Management System (BMS) state changes and the SOC_min is read by the Gateway (BMS_state will no longer be SNA).
Original Description
This alert indicates that the vehicle is unable to charge the 12V battery because of the following: The HV battery State of Charge (SOC) is 6% or below, and 12V support is disabled at this value.?The Gateway cannot determine the SOC of the high voltage (HV) battery pack. This is a rare firmware bug that is being addressed. In this state, the 12V battery will dischage until the Battery Management System (BMS) state changes and the SOC_min is read by the Gateway (BMS_state will no longer be SNA).
Affected Tesla Models
What You May Notice
- Gateway alert: This alert indicates that the vehicle is unable to charge the 12V battery because of the following: The HV battery State
- One or more features may temporarily be unavailable
- Usually resolves after a reboot
How to Diagnose and Resolve
- 1 Perform a soft reboot (hold both scroll wheels)
- 2 Check for pending OTA software updates
- 3 Schedule service if the alert recurs frequently
Severity Notes
GTW-W275 is a Warning in the Gateway system. Schedule service soon. Monitor your vehicle for additional warnings.