GTW-W396
GTW_w396_prHndFault
Also written as GTW_W396 / GTW W396 / GTW_w396_prHndFault / gtw_w396_prhndfault
Why does the exact Tesla alert ID matter?
Record the exact alert ID, including underscores, suffixes, and companion alerts. Tesla alerts that look similar can point to different modules, timestamps, and service procedures.
What does GTW-W396 mean?
Tesla warning code in the Gateway (GTW) module. This alert is set when the passenger rear door handle failed. The alert is universal for all generations of door handles, but depending on the door handle generation installed, this alert is triggered for different reasons.
Original Description
This alert is set when the passenger rear door handle failed. The alert is universal for all generations of door handles, but depending on the door handle generation installed, this alert is triggered for different reasons.
Affected Tesla Models
What You May Notice
- Gateway alert: This alert is set when the passenger rear door handle failed. The alert is universal for all generations of door handles
- One or more features may temporarily be unavailable
- Usually resolves after a reboot
How to Diagnose and Resolve
- 1 Perform a soft reboot (hold both scroll wheels)
- 2 Check for pending OTA software updates
- 3 Schedule service if the alert recurs frequently
Severity Notes
GTW-W396 is a Warning in the Gateway system. Schedule service soon. Monitor your vehicle for additional warnings.