UI-A137
UI_a137_ServiceShellActiveConnection
Also written as UI_A137 / UI A137 / UI_a137_ServiceShellActiveConnection / ui_a137_serviceshellactiveconnection
Why does the exact Tesla alert ID matter?
Record the exact alert ID, including underscores, suffixes, and companion alerts. Tesla alerts that look similar can point to different modules, timestamps, and service procedures.
What does UI-A137 mean?
Tesla alert code in the User Interface (UI) module. There is an active connection to service shell Connection to infotainment by service technician There are no active connections to service shell Change in car computer state during customer use AMD i2c Bus 0 encountered a aborted transaction
Original Description
There is an active connection to service shell Connection to infotainment by service technician There are no active connections to service shell Change in car computer state during customer use AMD i2c Bus 0 encountered a aborted transaction
Affected Tesla Models
What You May Notice
- User Interface alert: There is an active connection to service shell Connection to infotainment by service technician There are no active conn
- Touchscreen may show an error for one or more apps or settings
- Feature may restore itself after a reboot
How to Diagnose and Resolve
- 1 Perform a soft reboot (hold both scroll wheels for ~10 seconds)
- 2 Check for pending OTA software updates
- 3 If the issue persists, schedule a service appointment
Severity Notes
UI-A137 is an Alert in the User Interface system. Confirm the vehicle screen and Tesla app show no driving or charging restrictions, and schedule service if the alert returns.